Vacancy - Front Desk Manager Needed

Job Openings At Genesis Group

Our Client:

Genesis Group is a wholly Nigerian owned Catering, Hospitality & Entertainment Conglomerate with business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production.

For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.

Genesis Group, Required the service of competent, dynamic and exceptional individual to fill the vacant position of Front Desk Manager.

Job Title: Front Desk Manager

Location: Lagos, Nigeria

Job Details:

This position is responsible for supervising the operation of the hotel’s front desk; responding to and resolving customer complaints and concerns; and performing the tasks of a Front Desk officer, to include reservations, and guest check-in/out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in our guest’s day.

Assist the Asst. General Manager with preparing Front desk officers work schedules and directing staff to adhere to schedules.

Adjust schedules as needed to meet business demands.

Perform assigned administrative duties such as daily reports, travel agent research, lost and found, rooming lists, office supply inventory, etc.

Train front desk staff in technical duties, guest service skills, and telephone sales skills.

Advise and consult with General Manager in situations of poor employee performance and/or improper employee behaviour that may require counselling and/or discipline.

When applicable for a specific property, book group functions and meeting room(s) space.

Serve as Manager-on-Duty in the absence of the General Manager.

Process guest registrations, including the computation and collection of payment.

Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures

Maintain room status inventory.

Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Conduct night audit as assigned.

Qualification:

Previous hotel experience is required; supervisory experience preferred.

Must be flexible in hours and days worked.

Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Must be able to consistently work under pressure and simultaneously prioritize multiple projects.

Must be able to work with sensitive and confidential material.

Must be able to stand for long periods of time

Must have sound judgment and discretional skills and be able to work with little or no supervision

How To Apply: 

If any of these jobs best describe you, send your CV to; collins.onukagha@genesisgroupng.com  or vacancies@genesisgroupng.com  with the Job Title as the subject of your mail.

Deadline: 2013-11-26