Job Openings At Hewlett-Packard
Our Client:
Hewlett-Packard (HP) is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide.
The company's offerings span from IT infrastructure, personal computing and access devices to global services, imaging and printing.
Our customers are virtually everybody: consumers, small and medium sized companies, large corporations as well as Government institutions.
Hewlett-Packard, required the service of experienced, dynamic goal getter, result oriented, self motivated individual to fill the vacant position below:
Job Title: Technical Solutions Representative
Job Reference No: 1208347
Location: Lagos, Nigeria
Job Description:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Represent and lead an HP team in a face to face customer location visit, industry
Conference / trade show, vendor meeting, e.t.c.
Partners actively with the Sales Pursuit team
Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL
Role be based in Port Harcourt
Qualifications:
Education and Experience Required:
Technical Diploma or equivalent working experience
Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Phone and remote support experience. E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with HP products.
Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
Advanced proficiency with case management databases and tools
Superior customer service skills
To Apply:
Application Deadline 2nd December, 2013
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